Returns & Refund

Returns & Refund Policy

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Artifai Group Pty Ltd

Email: Hello@artifai.store

Thank you for shopping with Artifai Group Pty Ltd. Please take a moment to read our returns and refund policy carefully.

Refunds

As our products are printed on demand, we regret to inform you that we do not provide refunds for any reason, including but not limited to:

1. Change of Mind
2. Product Not Meeting Customer Expectations

Damaged or Broken Goods

In the rare event that your order arrives damaged or broken, we are here to assist you. To initiate a resolution, please follow these steps:

1. Contact Us: You must contact us within 7 days of receiving your order via email at hello@artifai.store. Please include the following information:

   • Your order number, address, mobile phone number and name used in the order
   • Clear photographic proof of the damaged or broken item(s)
   • A detailed explanation of the issue

2. Internal Assessment: Upon receiving your email, we will conduct an internal assessment of the reported damage.

3. Resolution: We will contact you promptly with our findings and our proposed resolution. Please note that resolutions will be determined at our discretion and may include:

   • Sending a replacement item(s)
   • Offering a store credit
   • Providing a refund if deemed appropriate

We take pride in ensuring the quality of our products, and your satisfaction is important to us. We appreciate your understanding in these matters.

Please be aware that we reserve the right to request the return of damaged or broken items before providing a resolution.

Contact Us

If you have any questions or concerns about our returns and refund policy, please do not hesitate to contact us at hello@artifai.store. We are here to assist you and provide you with the best possible shopping experience.

Thank you for choosing Artifai Group Pty Ltd for your shopping needs.