Shipping

Shipping Policy

----

1. Shipping Methods and Times

At Artifai Group Pty Ltd, we aim to provide you with the best possible shopping experience. We've partnered with trusted printing and shipping services to ensure the timely and safe delivery of your orders.

Production Times: Our products are made-to-order, and production times may vary based on the specific items you've purchased. You can find estimated production times on individual product pages. Please note that production times do not include weekends or holidays.

Shipping Times: After production, your order will be shipped using the shipping method you selected during checkout. Shipping times may vary based on your location and the shipping method chosen. We offer various shipping options, including standard and expedited shipping. You can expect to receive your order within the estimated delivery time provided at checkout.

2. Shipping Costs

You can view shipping costs during the checkout process before finalizing your purchase. Please note that customs duties, taxes, or import fees (if applicable) are the responsibility of the buyer.

3. International Shipping

We proudly offer international shipping to customers around the world. Please be aware that international shipments may be subject to customs inspections, import taxes, and duties imposed by the destination country. These additional fees are the responsibility of the recipient. We recommend checking with your local customs office for information on any potential fees.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your shipment and estimate the delivery date.

5. Order Delays

While we strive to meet our estimated production and delivery times, occasionally, delays may occur due to unforeseen circumstances such as weather, holidays, or other factors beyond our control. If your order is significantly delayed, we will do our best to notify you promptly.

6. Address Accuracy

Please ensure that your shipping address is accurate and complete. We cannot be responsible for orders delivered to incorrect or incomplete addresses. If you need to make changes to your shipping address, please contact our customer support team as soon as possible.

7. Returns and Refunds

For information on returns and refunds, please refer to our link.

8. Contact Us

If you have any questions or concerns about our shipping policy or your order's status, please don't hesitate to contact us at hello@artifai.store.

Thank you for shopping with Artifai Group Pty Ltd!